MAKING THE BEST DECISION
When choosing a training or education provider, it is important to consider whether the provider and the course will meet your needs and expectations before you sign up.
We want to make sure that students undertaking training through Allens Training Pty Ltd RTO 90909 or via one of our partners, are not only fully informed of our commitments and responsibilities as a Registered Training Organisation, but also what is required of them when participating in their chosen course. Our Student Handbook has been developed for this purpose. It contains information about student rights and responsibilities, and provides access to all relevant information as they embark on their learning experience.
You can find more information about choosing a training provider in the National VET Regulators Australian Skills Quality Authority (ASQA) Fact Sheet: Choosing a Training or Education Provider.
We will provide you with all the required information regarding our training so you can be assured that you are making the best decision for your educational and licensing training requirements.
Keeping Informed - Student Handbook
Please read and review the student handbook information prior to undertaking your training with Allens Training Pty Ltd RTO 90909 or an approved Allens Training Pty Ltd Partner.
The information contained in this document has been developed to assist students who are considering undertaking a course with Allens Training Pty Ltd RTO90909 to understand their rights and responsibilities.
The student handbook will help you to make informed decisions and advise how to seek assistance when needed. In particular, page 15 of the Student Handbook outlines the Allens Training Pty Ltd Refund and Cancellation Policy, and Complaints and Appeals Policy.
Refund Policy and Cancellation – Notification of deferral, cancellation or withdrawal from a course must be made in writing. Conditions apply to the following – refer to the student handbook for complete information and conditions:
Cancellations more than 10 days prior to the start of a course - full refund.
Cancellations less than 10 days prior to the start of a course - 75% refund of fees paid to cover processing costs.
Cancellations after a training program has commenced – no refund.
Transfer to another short course (one day) is possible where other dates are available at no charge.
Cases may be put forward where extenuating or significant personal circumstances led to the withdrawal. In these cases, a full credit toward the tuition fee in another scheduled program in-lieu of a refund may be offered.
If Allens Training Pty Ltd cancels a course, then a refund will be made available to whoever paid that course fee. If for any reason Allens Training Pty Ltd is unable to fulfil its service agreement with a student, Allens Training Pty Ltd will refund the proportion of fees relevant to the services not delivered or make alternative arrangements
Student HANDBOOK
Unique Student Identifier (USI)
Under legislation, you must have a USI to receive a certificate for nationally recognised training. An RTO can only issue certification after they have received your USI.
It is free and easy for you to create your own USI online.
+ What is the USI?
The Unique Student Identifier became a National Government initiative for all students as of the 1st January 2015. Your USI account will contain all of your nationally recognised training records and results, for courses completed from 1st January 2015 onwards. This will assist when you commence employment with a new employer or if you are commencing study with a new training organisation.
Every Allens Training Pty Ltd RTO 90909 student is required to have a USI before their certificate can be issued by Allens Training Pty Ltd RTO 90909.
+ How do I apply for a USI?
Applying for your own USI number is relatively easy.
You can apply for your Unique Student Identifier here.
+ I am unable to create my USI by selecting the “Visa (Non-Australian Passport)” option
If you are in Australia as a student or visitor, you will have been issued an Australian VISA. This would have come in the form of a letter, receipt or some written form of advice from the Australian Government confirming the terms of your VISA status. In this case, you will need to enter your personal details exactly as they appear on your VISA notification instead of on your passport. For example, if your name is Neville James Allen, but your VISA notification only lists Neville J Allen – then you should enter Neville J Allen as your personal details into the USI system along with your passport details including your passport number. This should allow you to successfully create your USI. If you continue to have issues, please contact your trainer or Allens Training Pty Ltd RTO 90909 directly.
+ I have created my USI and am having trouble creating a valid password for my account
The USI website has a minimum requirement for what your password must contain in order for it to securely protect your records. In order to create a valid password, it must either be:
At least nine (9) characters long and contain three (3) of the following character sets:
- Lowercase letters a-z
- Uppercase letters A-Z
- Numbers 0-9
Special characters (!,@,#,$,%,^,&,*)
For example: P4j6k&24Y
OR a minimum of (12) characters from one character set.
- For example: aeobgujkwtsrt
For more information, please refer directly to the USI website:
http://www.usi.gov.au/Students/Pages/your-USI-password.aspx
+ HELP - I have forgotten my USI......
If you have done training since 2015, you will probably have a USI. To retrieve your USI please visit the USI website - https://www.usi.gov.au/faqs/find-your-usi
USI-Student Overview
This video was produced by Training.Gov.Au and provides an overview of the Unique Student Identifier and how you obtain your USI.
Allens Training Pty Ltd Overview USI
The USI or Unique Student Identifier system started in January 2015. All students completing a nationally recognised training course with any Registered Training Organisation must have a USI.