Program Description
This qualification reflects the role of healthcare workers who provide non-emergency transport services to patients requiring clinical care during transit. These individuals offer essential transport services, ensuring patients' safety and well-being while moving them to and from healthcare facilities in non-emergency situations.
The Certificate III in Non-Emergency Patient Transport equips individuals with the necessary skills and knowledge to perform patient transport duties effectively. The course covers key topics such as patient assessment, basic anatomy and physiology, infection control, medical terminology, and safe manual handling techniques. Delivered through a practical, hands-on approach, the program ensures students gain real-world experience and are well-prepared to meet industry standards. This program is ideal for those already working in the healthcare sector, seeking to enter the field of patient transport. Completing this nationally accredited Certificate III course will allow you to confidently apply for entry-level jobs in the private sector, including roles such as Private Hospital Transport Officer, Patient Transport Officer (PTO), Ambulance Attendant, Ambulance Officer, and Community Ambulance Volunteer.
Graduates can join established non-emergency patient transport companies or hospitals, work in aged care facilities transporting elderly residents to medical appointments, assist individuals with disabilities in accessing healthcare services, or work with community health organisations focused on community health and well-being. Additionally, opportunities exist in private ambulance services specialising in non-emergency patient transport and in medical transport coordination roles as dispatchers or coordinators.
Our team of experienced industry professionals provides extensive support and personalised guidance throughout the course, ensuring students succeed in their studies and excel in the patient transport sector. By enrolling in the Certificate III in Non-Emergency Patient Transport, students will acquire the necessary skills to improve patient outcomes and meet the demands of the healthcare industry. They will also have the opportunity to advance their studies in additional or higher qualifications, such as the Certificate IV in Health Care or the Diploma of Emergency Health Care.
The Certificate III in Non-Emergency Patient Transport program is delivered in a practical context, with extensive demonstrations of the knowledge and skills required to perform patient transport duties, ensuring compliance with industry standards and regulations.
Who is this Qualification for?
• Individuals seeking to formalise and update their skills in hospitals, residential care, or home care environments, focusing on the transport of non-emergency patients.
• Individuals working in community health settings providing non-emergency patient transport services in disability support, aged care facilities, or assisting elderly clients with healthcare needs.
• Individuals working as Emergency Response, Health and Safety, and First Aid Officers, needing enhanced skills for the non-emergency transport of patients in settings such as industrial sites and first aid organisations.
• Individuals who volunteer in community emergency response teams, aiming to improve their skills in the non-emergency transport of patients in formal or informal roles.
• Individuals involved in sporting clubs or recreational facilities who need to be prepared to handle the non-emergency transport of patients during events or activities.
Please note we are currently not taking individual enrolments for this course.
However if you are interested in a group booking you can email your interest
Units of Competency
HLT31120 Certificate III in Non-Emergency Patient Transport
Core Units included as part of this qualification
CHCDIV001 - Work with diverse people
HLTWHS006 - Manage personal stressors in the work environment
HLTOUT010 - Communicate in complex situations to support health care
HLTWHS002 - Follow safe work practices for direct client care
HLTWHS005 - Conduct manual tasks safely
BSBMED301 - Interpret and apply medical terminology appropriately
HLTINF006 - Apply basic principles and practices of infection prevention and control
HLTAAP001 - Recognise healthy body systems
HLTOUT001 - Implement safe access and egress
HLTOUT007 - Transport non-emergency patients under operational conditions
HLTAID011 - Provide First Aid
Elective Units included as part of this qualification
HLTAID014 - Provide Advanced First Aid
HLTAID015 - Provide advanced resuscitation and oxygen therapy
Important Information Prior To Enrolment
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Mode 1: Online delivery with face-to-face practical assessment
Mode 2: Face-to face -
Expected minimum duration (months): 6
Expected maximum duration (months) : 12
As the participant cohort for this program are existing workers who have extensive experience in the industry sector, 450 hours, delivered over a six-month period, has been determined an appropriate time to deliver this Qualification to this existing participant cohort. However, should a new or inexperienced student express an interest in undertaking the Certificate III in Non-Emergency Patient Transport, additional time, mentoring, and support may be necessary to ensure successful completion and competency
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An individual undertaking this qualification with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:
Students must hold an open/ unrestricted Australian driver’s license
Satisfactorily complete a language, numeracy and literacy assessment prior to or on course commencement to assess capacity to meet the LLN requirements of this course
Physical capability to be able to meet the demands of the practical demonstration skills
Protective slip resistant footwear/safety shoes must be provided by the student and worn during the practical sessions and assessment
Unique Student Identifier USI
Online study options: The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.
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There are no pre-requistites of co-requisites for this qualification.
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• Refund and fee protection policy – Please refer to the student handbook.
To protect your investment and ensure flexibility, we do not require more than $1,500 in upfront fees for any of our qualifications. Our Fees, Payment and Refund Policy is designed to give you peace of mind and to make sure you are not overcommitted before starting your course.
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HLTAID011 Provide First Aid
Practical assessment
Perform CPR on an adult (incl. the use of an AED and placing a casualty into the recovery position)
Complete a first aid incident report form based on the simulated first aid scenario
Perform CPR on an infant
Manage a casualty with anaphylaxis
Manage a casualty with asthma
Manage a choking casualty
Manage a casualty with non-life-threatening bleeding and shock, requiring minor wound cleaning
Manage a casualty with a nosebleed
Manage a casualty with a fracture and dislocation
Manage a casualty with a sprain and strain
Manage a casualty with envenomation (snake/ funnel-web spider bite)
Theory assessment: A written assessment consisting of multiple-choice questions.
HLTAID014 Provide Advanced First Aid
Practical assessment
Perform CPR on an adult (incl. the use of an AED and placing a casualty into the recovery position)
Complete a first aid incident report form based on the adult CPR simulated first aid scenario
Perform CPR on an infant
Manage a casualty with anaphylaxis
Manage a casualty with asthma
Manage a choking casualty
Manage a casualty with non-life-threatening bleeding and shock, requiring minor wound cleaning
Manage a casualty with a nosebleed
Manage a casualty with a fracture and dislocation
Manage a casualty with a sprain and strain
Manage a casualty with envenomation (snake/ funnel-web spider bite)
Simulated First Aid Scenario - Manage a casualty with a life-threatening bleed
Complete a first aid incident report form based on the life-threatening bleed first aid scenario
Documentation
Incident Report
Theory assessment: A written assessment consisting of short-answer and multiple-choice questions.
HLTAID015 Provide advanced resuscitation and oxygen therapy
Practical assessment
Perform CPR on an adult (incl. the use of bag-valve-masks, oxygen equipment, an AED and placing the casualty into the recovery position)
Perform CPR on an infant
Manage a casualty with a life-threatening bleed and provide oxygen
Maintain resuscitation equipment
Documentation
Incident Report
Theory assessment: A written assessment consisting of short-answer and multiple-choice questions.
WHS Cluster
Practical assessment
Simulated Scenario – Follow Safe Work Practices - Fire Evacuation
Simulated Scenario – Manage Exposure to Body Fluids
Simulated Scenario – Manage Exposure to a Sharp, Blood and a Needlestick Injury
Performance Task – Safe Work Practices for Infection Control
Performance Task – Horizontal movement
Performance Task – High-to-Low Manual Movement
Performance Task – Low-to-High Manual Movement
Documentation
Risk Assessment
Incident Report
Description of Manual Handling Tasks
Theory assessment: A written assessment consisting of short-answer and multiple-choice questions.
Communication Cluster
Practical assessment
Develop personal Stress Management Plan
Manage two (2) Workplace Stress Situations:
Colleague Work Performance
Upset Family Member
Evaluate Personal Stress Management Plan
Respect and Recognise the Needs of People from Diverse Social and Cultural Backgrounds in three (3) Different Situations
Performance Task - Deliver an Informal Information Session to New Staff Reflecting on Your Own Perspectives of Diversity
Simulated Scenario - Communicate In four (4) Complex Situations
Aggressive Patient
Patient with Disabilities
Mental Health Concern
Upset Family Member
Documentation
Personalised Stress Management Plan
Stress Management Evaluation form
Incident Report Form
Theory assessment: A written assessment consisting of short-answer and multiple-choice questions.
Clinical Cluster
Practical Assessment
Simulated Scenario - Name Body Systems, Organs and Functions
Simulated Scenario – Communicate Information
Simulated Scenario – Patient Handover
Documentation
Body Systems, Organs/ Components Form
Body System Functions & Common Conditions/ Diseases Form
Interrelationships Between Body Systems Form
Complete two (2) Case Studies
Patient Handover Report
Theory assessment: A written assessment consisting of short-answer and multiple-choice questions.
Transport Cluster
Practical Assessment
Performance Task - Vehicle Inspection
Simulated Scenario – Loading and unloading three different patients
Performance Task - Drive under operational conditions
Documentation
Vehicle Inspection Form
Theory assessment: A written assessment consisting of short-answer and multiple-choice questions.
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Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the website for all details relating to rights and responsibilities including complaints and appeals.
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After successful completion of the programme students will be awarded a Nationally Recognised Qualification for HLT31120 Certificate III in Non-Emergency Patient Transport.
These units may provide credit towards a range of other health and related qualifications at Certificate II level and above; allowing students to continue with their Medical Service First Response knowledge and training and move into more advanced first aid/response training as a natural progression.
Students who successfully completed this qualification may be eligible for entry into further study such as: HLT31120 Certificate III in Non-Emergency Patient Transport, or HLT31120 Certificate III in Non-Emergency Patient Transport.
How is the Qualification Delivered?
At Allens Training, we are committed to delivering the Certificate III in Non Emergency Patient Transport with a focus on flexibility, practical learning, and comprehensive support. Our program combines self-paced study with engaging, supervised learning sessions, ensuring you gain the knowledge and skills needed to excel in your role.
You will receive dedicated mentoring and support from our experienced trainers for each unit. This support is designed to guide you through your studies and help you apply what you've learned in real-world situations. Your learning journey includes both non-supervised and supervised components. Non-supervised learning allows you to explore relevant Codes of Practice, legislation, and industry knowledge at your own pace. You’ll also engage in practical activities tailored to deepen your understanding and industry familiarity.
Supervised learning takes place in a structured environment, whether in a classroom, workshop, online, or through guided activities and simulations. This hands-on approach ensures you are well-prepared for the practical demands of the medical first response field.
Assessments are designed to test both your theoretical knowledge and practical abilities. You’ll complete written and/ or oral questions, presentations, and skill demonstrations in either your workplace or a simulated environment, providing a well-rounded evaluation of your competencies.
Additional Questions You May Have
What is RPL?
Recognition of Prior Learning (RPL) is the formal acknowledgement of a person’s current skills and knowledge, no matter how, when or where the learning occurred. The recognition gained may considerably reduce the study time needed to get a qualification.
Download our RPL Information Kit
What is Credit Transfer?
Credit transfer is a process which provides a person with agreed and consistent credit outcomes for components of a Nationally Recognised qualification, based on identified equivalence in content and learning outcomes between matched qualifications. A person may be seeking a credit transfer where the qualification held has been superseded and is no longer current or is very similar to another course they need or wish to attend or they are part way through one qualification and wish to transfer to another similar one. A person who has a Nationally Recognised certificate or statement of attainment for a course, either issued by another institution (RTO), or with Allens Training Pty Ltd (RTO 90909), may apply for credit transfer of their unit/s of competency to another. To be approved for credit transfer, evidence of completion must be provided, by way of an authentic or certified copy of the relevant certificate or statement of attainment. You must provide satisfactory evidence that the statement of attainment or qualification is authentic, is yours and that it has been issued by an Australian RTO.
Download our Credit Transfer Application Form
Mentoring and Support
You will receive dedicated mentoring and support from our experienced trainers for each unit. This support is designed to guide you through your studies and help you apply what you've learned in real-world situations. Your learning journey includes both non-supervised and supervised components. Non-supervised learning allows you to explore relevant Codes of Practice, legislation, and industry knowledge at your own pace. You’ll also engage in practical activities tailored to deepen your understanding and industry familiarity.
Student Support is also available via your Student Dashboard.
If you have queries regarding your course work you can submit a Student Support Request. Your request will be lodged and followed through by our team.
