Student Support
Starting a new course can be daunting, but your success and comfort in learning are our top priorities. Feeling nervous or anxious is completely natural, and you’re certainly not alone in this. Many of our students experience these emotions, and we’re fully equipped to support everyone’s success. We understand the unique challenges that come with stepping into a new learning environment.
If you’re dealing with nerves, anxiety, or any conditions, please let us know during the enrolment process. This enables our trainers to better understand and prepare to support your specific needs, allowing them to tailor their teaching approaches. Whether it’s adjusting the course materials, providing extra time for assessments, or offering additional support, we’re here to ensure you learn in the most comfortable and effective way possible.
Some of our courses offer the flexibility to complete pre-course study at home, which significantly reduces the time you need to spend less time at the course and allows you to learn at your own pace. This approach not only eases the pressure but also makes education more accessible. Within this pre-course study, we thoroughly demonstrate the assessments that you will undertake, ensuring you are fully informed about what’s required with no surprises.
We know that assessments can be particularly stressful. That’s why we provide ample support and resources to help you approach each task with confidence. We are committed to making sure you’re well-prepared and supported every step of the way.
Your educational journey is important to us, and we are dedicated to creating an environment where every student feels supported, capable, and ready to achieve their best. Remember, our team is always here to assist you with any concerns or needs you may have. For more information or additional support, please don’t hesitate to contact us. Together, let’s make your learning experience positive and successful. We understand it can be tough and we are there to help you succeed. journey
Student Handbook- Outlining your rights and responsibilities
Please read and review the student handbook information prior to undertaking your training with us or an approved Allens Training Partner.
The information contained in this document has been developed to assist students who are considering undertaking a course with Allens Training to understand their rights and responsibilities.
The student handbook will help you to make informed decisions and advise how to seek assistance when needed. In particular, page 15 of the Student Handbook outlines the Allens Training Pty Ltd Refund and Cancellation Policy, and Complaints and Appeals Policy.
Refund Policy and Cancellation – Notification of deferral, cancellation or withdrawal from a course must be made in writing. Conditions apply to the following – refer to the student handbook for complete information and conditions:
Cancellations more than 10 days prior to the start of a course - full refund.
Cancellations less than 10 days prior to the start of a course - 75% refund of fees paid to cover processing costs.
Cancellations after a training program has commenced – no refund.
Transfer to another short course (one day) is possible where other dates are available at no charge.
Cases may be put forward where extenuating or significant personal circumstances led to the withdrawal. In these cases, a full credit toward the tuition fee in another scheduled program in lieu of a refund may be offered.
If Allens Training Pty Ltd cancels a course, then a refund will be made available to whoever paid that course fee. If for any reason Allens Training is unable to fulfill its service agreement with a student, We will refund the proportion of fees relevant to the services not delivered or make alternative arrangements