+ I need to book into a First Aid Training or another course

With more than 400 training partners throughout Australia we are sure to have a trainer within your area. View our training partners directory, click here.

If you are an individual looking to book into one of our public courses on the Sunshine Coast or Goulburn, you can view our course calendar - please click here to book into your preferred course.

If you are a business, school or other organisation looking for group training options, please contact us on 1300 559 064.

+ When will my training appear on my USI transcript?

Allens Training reports training data to NCVER quarterly. Submitted training will usually be available for inclusion in a USI Transcript the following month. Below is an example of quarterly data collection periods:

• Certificates issued before the end of March should show on your USI transcript by the end of May.
• Certificates issued before the end of June should show on your USI transcript by the end of August.
• Certificates issued before the end of September should show on your USI transcript by the end of November.

Source: https://www.usi.gov.au/faqs/training-data-collection-timeframes-and-usi-transcripts

+ Where can I find the Student Handbook the outlines my rights and responsibilities?

Our Student Handbook contains information about student rights and responsibilities and provides student access to all relevant information as they embark on their learning experience. The student handbook will help you to make informed decisions and advise how to seek assistance when needed. To view the Student Handbook [click here][3].

+ Does my first aid certificate expire?

Please review our First Aid renewal fact sheet

+ Why do I have to supply so much personal information and is it going to be used for marketing?

The legislation that covers nationally recognised training requires that we collect all the information requested and submit as part of our reporting to the relevant government authorities. Our privacy policy ensures that this information will not be used for marketing purposes and supplied to any unauthorised party. Please visit the student handbook for the full details of the privacy policy.

+ I have a bad knee/back and cannot get on the ground to do CPR, is that going to be a problem?

The unit of competency requires that participants perform 2 minutes of uninterrupted CPR on a manikin placed on the floor. Without this being performed we cannot issue a certificate. The trainer will do everything they can to make it easier such as allowing extra time, providing a chair to assist getting up or down or providing the opportunity to complete the assessment in private however in order to issue the nationally recognised certificate they must see that task performed.

+ I am running a couple of minutes late; can I still attend?

We cannot guarantee anyone who is not there on time will be able to complete the course, it will depend on the trainer and exactly how far they are into the content when you arrive. If you have trouble or cannot attend, please contact us and we will assist with a rebooking. We recommend arriving at the training facility at least 10 minutes before the scheduled start time.

+ What if I cannot attend the day of Training?

We understand things happen, just contact us as soon as possible before the booking or on the day of the booking and we will book you into another course free of charge. If this happens regularly, we may not be able to offer this at no charge in the future.

+ What is Training Desk?

Exclusive to Allens Training Pty Ltd proudly Training Desk is a purpose-built platform unlike any other, offering streamlined course management, enrolment process and super quick certificate delivery! After enrolling, students will have access to our state-of-the-art Training Desk platform. After logging in, the dashboard allows easy access to their own profile, course details, current and past certificates. Employers and groups (clients) will have direct access to their portal. From their Training Desk dashboard clients can easily access employee profiles, enrolment details, attendance sheets and certificates. Enjoy less stress with detailed reports showing course renewal dates and expiring qualifications, all designed to free up valuable time. Clients will have the ability to managing upcoming courses, oversee all training courses from start to finish, with automated reminders and a range of other support tools. Take full control over booking and scheduling with your own course calendar. Managing employee and group training has never been easier!

+ How do I access my Student Portal?

If you have forgotten your password, you can reset it by clicking ‘Forgot Password’ at the login page. This will step you through the process of resetting it. If you have problems with this please call 1300 559 064 and we will be pleased to help.

+ What happens if I do not complete the pre-course work?

If the course you are completing has pre-course work this should be completed prior to the day of training. If you don’t complete it you may have some difficulty with the content and may not be able to be issued a certificate.

+ What is the youngest age you can attend First Aid Course?

There is no minimum age however we would not recommend the course for a child under 14 years old. If the child is under 14 years of age, it would be our recommendation that a responsible adult will be attending with the child.

+ How long does it take to receive my certificate?

In some cases, your certificate will be issued electronically the same day you complete your training. However, this is dependent on the course you are completing and other factors. Typically, your certificate will be issued within 48 hours. If you need it urgently, please inform the trainer and they will attempt to prioritise processing your paperwork.

+ My certificate has my previous/maiden name on it, how can I get it changed?

Certificates are issued with the name your USI Is registered with. You will first need to update your name in the USI portal. Once this is done, update your name in the Student Portal in Training Desk system and contact us so we can regenerate your certificate for you.

+ I have lost/damaged my certificate and require a replacement…

To access your past certificates please log into your Student Portal all your past Allens Training Pty Ltd certificates can be downloaded from here. If you have any problems, please phone our office so we can assist.

+ Some of the other people must complete pre-course work but I do not have the option to do this, is there a problem?

Students who do not have a previous certificate for that course type will be required to complete pre-course work. If your certificate is still valid or less than 3 months expired, you will not need to complete pre-course work. Students can add manual certificates to Training Desk at any time and are prompted to do so when commencing pre-course work for a course.