HLTAID016
Manage First Aid Services and Resources
- Nationally Recognised Certificate
- Fast Certificate Turnaround
- Experienced and Certified Instructors
- Flexible Learning Options
- Industry Validated

Course Description
The unit HLTAID016 – Manage First Aid Services and Resources – equips individuals with the skills and knowledge necessary to effectively coordinate and manage first aid services, including the allocation and maintenance of resources, in a workplace or community setting. This unit is ideal for workplace safety officers, health and safety managers, and team leaders responsible for overseeing first aid operations in environments such as construction sites, offices, schools, and event venues.
Throughout the course, participants will learn how to develop, implement, and monitor first-aid strategies, ensuring that first-aid services are readily available and properly maintained. The training covers managing first aid equipment and supplies, ensuring compliance with workplace health and safety regulations, and organising appropriate training for staff. Participants will also learn how to evaluate the effectiveness of first-aid responses and procedures, manage reporting systems, and ensure that adequate resources are in place to meet the needs of the workplace or community.
This unit is ideal for managers and supervisors tasked with overseeing first aid services in medium to large organisations or community groups.
Upon completing HLTAID016 – Manage First Aid Services and Resources, participants will be equipped to manage first aid operations confidently, ensuring that their organisation is prepared for emergencies with well-maintained resources and trained personnel. This training is essential for creating a safe and compliant environment.
Units Delivered
The following units will be included in your certificate:
HLTAID016
Manage first aid services and resources
Course Delivery
This course can be delivered/assessed in the workplace or at facility organised by the training provider.
Course Durations
Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.
Entry Requirements
Participants must have the physical capacity to establish and maintain first aid facilities and equipment.
Participants must have literacy skills to complete documentation and read instructions.
Online study options: Students must have access to a computer, smartphone, tablet or other electronic device with access to the internet to complete the online/ pre-course studies
Assessment Requirements
Individuals undertaking this course will be expected to complete both written and practical assessment tasks.
Certificate Renewal Requirements
This certificate does not require renewal
Learner Rights, Responsibilities & Support
Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities including complaints and appeals.
Assessment Activities
Performance tasks:
- Conduct a Risk Assessment
- Develop a First Aid Response Plan
- Conduct a First Aid Kit Content Check
- Complete a Notifiable Incident Report Form
- Participate in a Debrief and Evaluation Session
- Maintain First Aid Equipment
Theory assessment - A written assessment consisting of multiple-choice and short answer questions.
This course is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909
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