HLTAID016
Manage First Aid Services and Resources
- Nationally Recognised Certificate
- Fast Certificate Turnaround
- Experienced and Certified Instructors
- Flexible Learning Options
- Industry Validated

Course Description
The unit HLTAID016 – Manage First Aid Services and Resources – equips individuals with the skills and knowledge necessary to effectively coordinate and manage first aid services, including the allocation and maintenance of resources, in a workplace or community setting. This unit is ideal for workplace safety officers, health and safety managers, and team leaders responsible for overseeing first aid operations in environments such as construction sites, offices, schools, and event venues.
Throughout the course, participants will learn how to develop, implement, and monitor first-aid strategies, ensuring that first-aid services are readily available and properly maintained. The training covers managing first aid equipment and supplies, ensuring compliance with workplace health and safety regulations, and organising appropriate training for staff. Participants will also learn how to evaluate the effectiveness of first-aid responses and procedures, manage reporting systems, and ensure that adequate resources are in place to meet the needs of the workplace or community.
This unit is ideal for managers and supervisors tasked with overseeing first aid services in medium to large organisations or community groups.
Upon completing HLTAID016 – Manage First Aid Services and Resources, participants will be equipped to manage first aid operations confidently, ensuring that their organisation is prepared for emergencies with well-maintained resources and trained personnel. This training is essential for creating a safe and compliant environment.
Units Delivered
The following units will be included in your certificate:
HLTAID016
Manage first aid services and resources
Additional Information
Course Delivery
This course can be delivered/assessed in the workplace or at facility organised by the training provider.
Course Durations
Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.
Entry Requirements
Participants must have the physical capacity to establish and maintain first aid facilities and equipment.
Participants must have literacy skills to complete documentation and read instructions.
Online study options: Students must have access to a computer, smartphone, tablet or other electronic device with access to the internet to complete the online/ pre-course studies
Assessment Requirements
Individuals undertaking this course will be expected to complete both written and practical assessment tasks.
Certificate Renewal Requirements
This certificate does not require renewal
Learner Rights, Responsibilities & Support
Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities including complaints and appeals.
Assessment Activities
Performance tasks:
- Conduct a Risk Assessment
- Develop a First Aid Response Plan
- Conduct a First Aid Kit Content Check
- Complete a Notifiable Incident Report Form
- Participate in a Debrief and Evaluation Session
- Maintain First Aid Equipment
Theory assessment - A written assessment consisting of multiple-choice and short answer questions.
This course is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909
Other Training Options
All Courses
HLTAID014 Provide Advanced First Aid - Dandenong
HLTAID014 – Provide Advanced First Aid equips participants with the skills needed to respond to high-level medical emergencies in various high-risk environments. This course is ideal for individuals working in fields like construction, mining, sports, and healthcare, where advanced first aid capabilities are crucial. During this course, you will learn how to manage complex emergency situations, in...
View Course
HLTAID010 Provide Basic Emergency Life Support - Dandenong
The HLTAID010 – Provide Basic Emergency Life Support course is designed to provide participants with the essential skills to respond to life-threatening emergencies and provide immediate care until professional help arrives. This course is perfect for anyone working in environments such as healthcare, childcare, education, community services, or for those who simply want to be prepared for emergen...
View Course
HLTAID012 Provide First Aid in an Education and Care Setting - Canberra
The Provide First Aid in an Education and Care Setting unit is a specialised course designed to equip educators, childcare workers, and support staff with the essential skills and knowledge required to respond to first aid emergencies in environments where children and infants are present. This nationally recognised training focuses on managing common injuries, illnesses, and accidents that can oc...
View Course
Course Set - CPR & Anaphylaxis
The CPR & Anaphylaxis course, which includes HLTAID009 Provide Cardiopulmonary Resuscitation (CPR) and 22578VIC Course in First Aid Management of Anaphylaxis, is designed to equip participants with critical skills to respond to life-threatening emergencies, including cardiac arrest and severe allergic reactions. This course is ideal for educators, childcare workers, first responders, and anyon...
View Course