Communicate in Complex Situations to Support Health Care

This course can be delivered/assessed fully online, in the workplace or at facility organised by the training provider.

An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

• Physical capability to be able to meet the demands of the practical demonstration skills
• Literacy and numeracy skills to complete an Incident Report form

Online study options:  The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.

The following additional requirements will apply to those studying fully online:

• Students are required to upload four (4) videos of themselves demonstrating their communication skills by briefly explaining how they would respond to complex communications scenarios provided

• Proficient verbal and written English language skills to demonstrate communication skills in complex situations and to complete a written incident report form.

• Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.

  Face-to-Face Face to Face contact time of at least 7 Hours 
  Online with face-to-face assessment Face to Face contact time of at least 2 Hours

This course can also be completed fully online in a self-paced approach. 

Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.

No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities including complaints and appeals.

Face to Face and Blended Delivery Options

Assessments conducted during the face-to-face training session(s) include: 

Practical scenarios and performance tasks:  

• Simulated Scenario - Communicate In a Complex Situation (1 – 4)

1. Simulated Scenario - Aggressive Patient
2. Simulated Scenario - Patient with Disabilities
3. Simulated Scenario - Mental Health Concern
4. Simulated Scenario - Upset Family Member

Documentation: Completion of an incident report form

Theory assessment: A written assessment consisting of short-answer and multiple-choice questions. 

Fully Online Options

• Students are required to upload four (4) videos of themselves briefly explaining how they would respond to the scenarios provided.

• Simulated Scenario 1 - Aggressive Patient
• Simulated Scenario 2 - Patient with Disabilities
• Simulated Scenario 3 - Mental Health Concern
• Simulated Scenario 4 - Upset Family Member

Documentation

• Complete one (1) incident report form

Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.

This course is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909

$210 per enrolment (GST free)