CHCDIV001
Work with Diverse People
- Nationally Recognised Certificate
- Fast Certificate Turnaround
- Experienced and Certified Instructors
- Flexible Learning Options
- Industry Validated
Course Description
The unit CHCDIV001 – Work with Diverse People – provides individuals with the skills and knowledge required to work respectfully and effectively with people from diverse cultural, social, and linguistic backgrounds. This unit is essential for professionals in fields such as healthcare, community services, education, and customer service, where understanding and supporting diversity is crucial to delivering inclusive and respectful services.
Throughout the course, participants will learn how to recognise and respect individual differences, including culture, ethnicity, religion, gender, age, and disability. The training covers strategies for effective communication with people from diverse backgrounds, avoiding bias, and promoting inclusive practices within the workplace. Participants will also explore the impact of cultural awareness on relationships and how to resolve misunderstandings or conflicts that may arise in diverse environments.
This unit is ideal for workers, carers, and professionals who engage with a wide range of clients, colleagues, or community members and want to enhance their cultural competence and interpersonal skills.
Upon completing CHCDIV001, participants will be equipped to work confidently and respectfully with diverse people, fostering an inclusive and supportive environment. This training helps promote equity, cultural sensitivity, and respect for all individuals, making it an invaluable asset for those working in today’s multicultural settings.
Units Delivered
The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd RTO 90909.
CHCDIV001
Work with diverse people
To view full unit details please visit www.training.gov.au
Course Delivery
This course can be delivered/assessed fully online, in the workplace or at facility organised by the training provider.
Entry Requirements
Delivery Options with a face to face component.
An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:
- Verbal and written English language skills to complete the scenarios and an Incident Report
Online study options: The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.
Fully Online Delivery Option
The following additional requirements will apply:
Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component.
Participants must have significant communication skills, be able to read and understand forms and the ability to record details accurately of an incident.
Course Durations
Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.
Students completing fully online are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.
Assessment Requirements
Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.
Certificate Renewal Requirements
No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.
Learner Rights, Responsibilities & Support
Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities including complaints and appeals.
Learning Activities
All learning activities are contained in the online course and may be presented in a variety formats. This may include, but is also not limited to: video presentations, slide presentations, online learner manuals, fact sheets and/or other downloadable documents.
Assessment Activities
For delivery options including a face to face component
Practical scenarios:
- Respect and recognise the needs of people from diverse social and cultural backgrounds in three (3) different situations
- Select and use appropriate verbal and non-verbal communication
- Recognise situations where misunderstandings may arise from diversity and formed appropriate responses
- Deliver an informal information session to new staff reflecting on their own perspectives of diversity
Documentation:
- Complete an Incident Report
Theory assessment: A written exam consisting of multiple-choice and short-answer questions must be completed at the end of the training session. Students must answer all questions.
For fully online delivery option
Performance tasks & scenarios
• Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component
• Documentation: Complete an Incident Report form
Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.
This course is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909
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