RIICOM201E
Communicate in the Workplace
- Nationally Recognised
- Fast Certificate Turnaround
- Experienced and Certified Instructors
- Industry Validated
Course Description
The unit RIICOM201E – Communicate in the Workplace equips learners with the essential skills and knowledge required to effectively exchange information in a range of workplace contexts, particularly within the resources and infrastructure industries. Communication is a critical component of workplace efficiency and safety, and this unit focuses on developing the ability to interpret, clarify, and relay information clearly and appropriately using both verbal and non-verbal methods. Learners will also gain practical skills in active listening, questioning techniques, and the ability to follow established communication protocols.
Throughout this unit, students will learn to navigate communication challenges, such as barriers caused by noise, language, or differing levels of understanding, and will explore strategies for resolving misunderstandings. Emphasis is placed on adapting communication styles to suit different audiences, including supervisors, team members, and external stakeholders. Additionally, participants will be trained in the use of workplace-specific terminology and documentation to ensure that all messages are conveyed accurately and meet organisational and legislative requirements.
This training is ideal for individuals working or planning to work in operational roles across sectors like mining, civil construction, and infrastructure projects, where clear and effective communication directly impacts safety and productivity. Completion of RIICOM201E provides a solid foundation for further vocational training and enhances employability by meeting industry expectations for communication competence.
By undertaking this nationally recognised unit, learners gain not only practical communication capabilities but also the confidence to engage professionally in diverse team environments. Whether you're starting out in the resources sector or looking to strengthen your workplace skills, this unit supports your development as a capable and reliable communicator.
Units Delivered
RIICOM201E - Communicate in the workplace
Additional Information
Course Delivery
This course can be delivered/assessed in the workplace or at facility organised by the training provider.
Course Durations
Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.
- Face-to-Face Face to Face contact time of at least 4 Hours
Entry Requirements
An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:
- Industry Experience: It is recommended students are working or have prior experience in the resources, industrial and/or infrastructure industries.
- Physical and Psychological Capability: Students must be physically and mentally capable of performing the practical tasks required for this course.
- Personal Protective Equipment (PPE): Students must provide and wear protective footwear/safety shoes and comfortable, practical clothing during practical sessions and assessments.
- Language, Literacy, and Numeracy Skills (LLN): Students must be able to:
- Read and interpret documentation including legislation, regulations, and workplace procedures.
- Communicate clearly in English, including the correct usage of industry terminology
- Complete workplace forms and reports.
Assessment Requirements
Individuals undertaking this course will be expected to complete both written and practical assessment tasks.
Certificate Renewal Requirements
This certificate does not require renewal
Learner Rights, Responsibilities & Support
Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities including complaints and appeals.
Assessment Activities
Practical tasks:
- Simulated Scenario – Use Communication Equipment Effectively
- Simulated Scenario – Respond to an Equipment Fault
Documentation:
- Complete an equipment fault log based on Simulated Scenario – Respond to an Equipment Fault
Theory assessment - A written assessment consisting of short-answer and multiple-choice questions. The student must complete all assessment questions.
Core Skill Requirements
Students are required to complete a self evaluation against the following core skills as part of the enrolment process. This will allow your trainer to understand any additional support that may be required during the course delivery and assessment.
| Learning | I can learn how to share and receive information in different ways to help things run smoothly. |
| Reading | I can read and understand simple workplace messages, signs, and written instructions. |
| Writing | I can write short messages, reminders, or notes that others can easily understand. |
| Oral Communication | I can listen to others, ask questions, and speak clearly so my message is understood. |
| Numeracy | I can use numbers when needed to give or understand information like times, quantities, or job details. |
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